At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. Why TP? With over 45 years of global leadership and more than 25 years in Colombia, TP is the #1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company that’s recognized worldwide for its excellence and commitment to its people. Your Role: Troubleshoot issues: Problem identification and diagnosis, solution implementation, testing verification. Provide guidance to the customers. Documentation of technical issues and solutions. Represent TP’s world-class standards in every interaction. What We’re Looking For? Language Level: B2. Education and Work Experience Requirement: Professional or technologist degree with studies related to technology. At least 6 months of work experience in technology-related fields (technical support, maintance, software, etc.) Availability: Full time job, Monday to Friday. Skills & Qualities: Technical troubleshooting and computing skills. Why Choose TP? Competitive Salary: COP $2,576,000 + performance bonuses. Career Growth Programs and Employee Welfare Fund. Work-Life Balance: Monday to Friday, 42 hours per week. World-Class Training: Continuous learning and development programs designed to fuel your success. Multinational Experience: Be part of a global company with a diverse and inclusive culture. Make a difference with the TOP Team!