Job Description: Select how often (in days) to receive an alert. We are seeking a Change Manager to contribute to the overall success of our Global Change Management process. The successful candidate will ensure that technology changes within production are effectively planned, tested, scheduled, implemented, and verified. Key Accountabilities: - Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Uses established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations. - Supports the daily operation of Change Management operations to ensure good execution and compliance and identifies any non-compliance concerns. - Gathers information and requirements to solve problems and tests solutions to ensure they meet the required standards. - Provides input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization. - Provides input, documents requirements, and supports the design and delivery of both training programs and process improvement initiatives. - Acts as initial triage and provides 1:1 user support to Change Management users. Dimensions: - Supports Change Management operations globally. - Identifies and resolves technical, customer, or operational problems. Requirements: - Diploma/Certificate or Bachelor's degree in computer science or equivalent. - Experience in Change Management. - English fluency required, Spanish ability a plus. - Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected.