At Neostella, we take a customer-centric approach anduse cutting-edge technologies to deliver solutions to meet theunique needs of our clients' business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflowsolutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we areseeking a Customer Success Consultant! This individual excels inguiding clients to achieve their goals while maximizing the valueof our products and services. High performers in this role willhave the opportunity to utilize business analysis and projectmanagement skills, making this an excellent role for professionalswho thrive on solving complex challenges. Experience in the legalindustry is preferred, but a passion for learning and deliveringexceptional results is key. The growth potential and opportunitieshere are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer SuccessConsultant? Check out the details below! Key Responsibilities: -Customer Success: Act as a trusted advisor, guiding customersthrough onboarding, design, adoption, and ongoing use of Neostellasolutions. - Business Analysis: Leverage your analytical skills togather customer requirements, identify trends, design and buildprocess flows, and recommend process improvements. - ProjectManagement: Coordinate with internal teams and customers to ensurethe seamless execution of implementation projects. - RelationshipBuilding: Build and maintain strong relationships, ensuring clientsachieve their business goals and remain satisfied. - ProblemSolving: Collaborate with customers to understand challenges,develop strategies, and deliver impactful solutions. - ProductExpertise: Develop deep knowledge of Neostella's offerings toprovide guidance, best practices, and solutions tailored tocustomers' needs. - Success Planning: Collaborate with customers todefine success metrics and track progress toward achieving theirgoals. - Training and Enablement: Deliver training sessions andresources to help customers maximize their use of our products. -Provide Feedback Loop: Serve as the voice of the customer bysharing insights and feedback with internal teams to enhance Neostella products and services. Requirements: - Knowledge orexperience in the legal industry. - Experience working withcustomers in North America. - Experience in SaaS or technologysolutions. - C1 level of English. Benefits: You will have an Undefined Contract, a fast and deep growing career path, pre-paidhealth insurance coverage with Sura for you and one additionalmember of your family, flex time, flexibility to work from home orin the office, yearly ophthalmological health bonus, and theopportunity to improve your English skills by working side-by-sidewith international teams and projects, apart from fullypersonalized English classes. *All resumes and application answersmust be in English. Seniority level Not Applicable Employment type Full-time Job function Other Industries Technology, Information and Internet #J-18808-Ljbffr Customer Service