A key role in our organization is that of a Client Growth Specialist. This position requires a strong understanding of customer success strategies and techniques to drive growth and expansion within our client base. Key Responsibilities: - Develop and maintain strong relationships with a portfolio of clients, assisting with and continuing through full adoption and beyond. - Become an expert in our products/services, stay up-to-date with product enhancements, and be a consultant and share best practices with customers. - Drive brand loyalty, customer satisfaction, and advocacy. - Monitor customer accounts to identify areas of improvement and proactively address any issues or concerns. - Uncover growth opportunities in your portfolio through upsells and cross-sells. - Focus on net dollar retention and churn prevention with a north star of Customer experience, advocacy, and loyalty. - Work closely with Sales, Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and action on feedback to drive collaboration and adoption. Requirements: - 2+ years of customer success or account management experience, preferably in the Fintech space. - Strong understanding of the fintech industry and our products/services. - Exceptional communication and interpersonal skills. - Highly organized with excellent oral and written communication skills. - High level of enthusiasm, initiative, commitment, and professionalism. - Ability to build compelling value-driven client-facing presentations. - Ability to gather complex requirements and work with a team to design a solution. - Previous Project Management role or skills are a plus. Our company is transforming finance and helping businesses grow and scale their global finance operations. We're looking for great people to join our team.