Salary**:$3,651,900** Schedule**:5AM-2PM EST, Monday - Friday** Type of Contract**:Full Time Employment** Work Set Up**:Permanent Remote / Work-At-Home** Equipment Provision**:Company Provided** **What does a day in the life of a Customer Service Representative look like?**: - Provides in-depth information about products and services to customers - Resolves complex customer issues in a timely and efficient manner - Follows up with customers to ensure that their issues have been resolved to their satisfaction - Properly and accurately document customer interactions in the organization’s CRM - Adhere to company policies and procedures - Meet or exceed performance targets for related KPIs - Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules - Collaborate with other departments as needed to resolve customer issues - Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times - Perform other duties as assigned **What are the required qualifications of a Customer Service Representative?**: - Must have high school diploma or equivalent - Must be 18 years of age or older - 1 year of previous customer service experience, preferably in a call center environment - Strong communication skills, both verbal and written - Knowledge and experience with a CRM preferred