Job Title: Operations Manager Job Description: We are seeking a skilled leader to manage high-performing teams in the BPO industry. The ideal candidate will have 12+ months of experience in roles like Operations Manager, Coordinator, or Account Manager, and hold a degree in a related field. Required Skills and Qualifications: - Results-driven leader with experience in CX, Inbound Calls, and Cross-Selling - Technical degree in a related field Benefits: Our company offers a competitive salary, fixed schedule assigned post-training, within a 7 AM - 9 PM window (Sunday to Sunday), prepaid healthcare after 3 months, Laika pet membership after 1 month, Spotify or Netflix subscription, and a dynamic work environment. Other Opportunities: This is a key leadership role where you can grow with one of Colombia's top BPOs. We value teamwork, innovation, and continuous learning.