We are seeking a proactive and customer-focused IT Support Specialist to join our global IT team. In this role, you'll provide Level 1 technical support, ensure timely issue resolution, and contribute to a seamless end-user experience. This position requires working US business hours and includes weekend support on a rotational basis. - Provide Level 1 technical support through the Service Desk, including weekend coverage and first-response troubleshooting. - Own and resolve user issues efficiently, escalating security-related incidents as needed and ensuring customer satisfaction. - Proactively monitor systems, perform QA checks, and address issues before they impact users. - Assist with onboarding and training on IT systems, promoting best practices across the organization. - Maintain strong relationships with third-party vendors and support partners to ensure seamless service delivery. Key Qualifications - Solid background in hands-on IT support, with a degree in IT or related field (or equivalent experience), and strong English communication skills. - Proficient with MacOS, Windows, Microsoft 365, Google Workspace, and remote support tools like VPN and Zoom. - Experienced with ITSM platforms such as Freshservice, and familiar with backup tools like Egnyte and Google Drive. - Skilled in basic networking concepts (TCP/IP, DNS, routing, subnetting) and enterprise tools including OKTA, Intune, JAMF, and AWS. - Demonstrates strong troubleshooting ability, initiative, and adaptability in fast-paced environments with a collaborative, customer-focused approach. About Us Coupa is an equal opportunity employer and offers a welcoming and inclusive work environment. We comply with relevant laws and regulations regarding equal opportunity.