Job Overview Credit and Collections is responsible for performing daily tasks including Dunning and Collection, Dispute management, and Credit Management. The team must deliver these activities in a timely and high-quality manner. The key responsibilities include: - Managing complex Customer Portfolios with significant business impact. - Establishing close and trustful relationships with Customers, anticipating potential issues proactively. - Ensuring timely collection of receivables through collaboration with Customers and other finance teams, resolving non-payment causes. - Driving timely collection by following up on overdue invoices with Customers, collection agencies, and end consumers. - Managing customer relationships, including problem resolution and root cause analysis, proposing solutions to the Area Manager. - Regularly assessing and reviewing credit risk on customers, calculating, and suggesting required credit limits. - Deciding on the release of blocked orders and ensuring their timely release. - Providing insights into the development of accounts receivable positions of customers to sales and finance teams. - Serving as the first point of contact for process-related issues and escalations. - Managing relationships with customer service and other stakeholders within the organization. - Identifying improvement opportunities and supporting their implementation. - Leading process and improvement-focused projects for Credit and Collections. - Supporting ongoing projects for technology solution implementation. - Minimizing uncollectible balances. - Providing insights into calculating required provisions for uncollectable balances. - Supporting requests from partner Finance departments. - Maintaining strong financial controls over work performed. - Acting as backup for the Team Leader, supporting day-to-day team organization and task allocation. - Supporting the Team Leader in reporting area KPIs and following up on improvements implementation. Required Skills and Qualifications: - Strong Financial Acumen. - Experience in Shared Service environments or similar is advantageous. - Ability to read, write, and communicate effectively in English and Spanish in a professional setting. - Attention to detail and high customer orientation. - Strong problem-solving and analytical skills. - Results-driven and self-motivated team player. - Curious and growth mindset, eager to learn and approach subjects outside of comfort zones. - Availability to travel for periods of 3-4 weeks. Minimum Qualifications: - 3-5 years relevant work experience in accounting/business areas. - Broad and deep theoretical understanding of the job function. - Solid experience with SAP systems. We foster an athlete's mindset at our organization, where physical power is not enough. Just like athletes, our employees need mental strength in their game. We enable this through behaviors that we want to develop in our people, which are at the core of our unique company culture. This allows us to win while playing fair. - Courage: Speak up when you see an opportunity; step up when you see a need. - Ownership: Be proactive, take responsibility, and follow through. - Innovation: Be curious, test, and learn new and better ways of doing things. - Team Play: Work collaboratively and cultivate a shared mindset. - Integrity: Play by the rules and hold yourself and others accountable to our standards. - Respect: Value all players, display empathy, be inclusive, and show dignity to all. At our organization, we believe embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a competitive advantage. We recruit talent and develop our people to reflect the diversity of our consumers and communities, fostering a culture of inclusion that engages our employees and connects our brand with our consumers. ],