Telecom Administration Support is an entry-level position within Infobip Profitability Management and works under the supervision of mentor and senior team members learning by conducting administration tasks related to technical projects/setup and maintenance in an accurate and timely manner. Telecom Administration Support responsibilities are: - Registration of traffic worldwide- Administration of Infobip senders database- Processing customer sender registration requests and registering them directly with the MNOs/suppliers- Providing traffic security (both externally and internally) and control through content restrictions and template registration- Specializing in region specific or product-based registration processes- Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users- Other 2-way activities (MO resources, keywords setup...)- OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages Troubleshooting- Troubleshooting in cases where existing sender setups are not working- Troubleshooting sender and 2-way related issues- Answering any inquiries regarding senders and helping stakeholders through the process of registration. Ensure high level of customer satisfaction- Serve as a trusted technical resource by acting on technical service requests with desired quality and customer satisfaction standards. Contribute to internal improvement initiatives- Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.)- Document technical procedures and best practices and share them with the technical community- Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work processes (ensuring that no errors due to not following new procedures occur). Focus on Continuous Development- Participate in Continuing Education sessions- Be fully versed in technical processes and tool functionalities Main Qualifications: - Experience or basic knowledge in IT Troubleshooting- Excellent Excel Skills- High English Level (mandatory)- Good Communication and strong customer-oriented skills.- Attention to details - Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._ - All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._