At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. the senior customer success executive is responsible for strategically managing and growing relationships with tier clients, ensuring their satisfaction, retention and business growth. this involves a high level of client engagement, coordination of internal teams, proactive risk management and continuous innovation to meet and exceed clients´ expectations and company´s performance metrics. main responsibilities build and maintain trusted relationships with assigned customers (tier ) to achieve overall customer health and growth by expanding the existing client database, x-selling to existing cpaas and/or saas clients, and acquiring new clients if needed to achieve kpis for growth serve as a focal point of contact for all saas matters to maximize saas product adoption and platform usage. organize and orchestrate cross-functional resources to fulfill customer requirements, proactively engage customers, and help them achieve business success. be the voice of cus...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. as a senior talent acquisition specialist, you will play a pivotal role in building and shaping infobip teams by identifying and attracting top talent in the market. in this role, you will partner with our leaders - hiring managers & people operations business partners - to understand the company's culture, current and future hiring needs. you’ll identify potential talent sources, develop strategies to attract the best candidates and ensure a smooth and engaging hiring process, across different locations and for both technical and non-technical roles. we offer a dynamic and challenging environment where your role will significantly impact our organization’s growth. therefore, we are looking for a highly skilled and driven professional to join our team. key responsibilities full-cycle recruitment: manage the end-to-end recruitment process for a variety of roles, including conducting intake meetings, sourcing and screening candidates, facilitating interviews...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something breaks and you already have a list in your head of possible improvements? this is the place you're looking for. what you will do: be a first responder to platform alerts monitor our products for issues, prioritize, triage them, and ...
Infobip bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the senior customer success executive role at infobip infobip bogota, d.c., capital district, colombia join to apply for the senior customer success executive role at infobip get ai-powered advice on this job and more exclusive features. at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. the senior customer success executive is responsible for strategically managing and growing relationships with tier 1 clients, ensuring their satisfaction, retention and business growth. this involves a high level of client engagement, coordination of internal teams, proactive risk management and continuous innovation to meet and exceed clients´ expectations and company´s performance metrics. main responsibilities build and maintain trusted relationships with assigned customers (tier 1) to achieve overall customer health and growth by expanding the existing client database, x-selling to existing cpaas and/...
Job title: sr. customer success executive about the role: we are seeking an experienced sr. customer success executive to join our team at infobip. the ideal candidate will have a proven track record of managing and growing relationships with tier 1 clients, ensuring their satisfaction, retention, and business growth. main responsibilities: - relationship management: build and maintain trusted relationships with assigned customers (tier 1) to achieve overall customer health and growth. - saas adoption: serve as a focal point of contact for all saas matters to maximize saas product adoption and platform usage. - cross-functional collaboration: organize and orchestrate cross-functional resources to fulfill customer requirements, proactively engage customers, and help them achieve business success. - customer feedback: be the voice of customers back to our product saas organization and communicate trending customer feedback and ideas. requirements: - bachelor's degree in business management, communications, it, telecommunications or other related fields - min. 5 years of experience in b2b enterprise key account management, customer success, client relations, consultancy or business development - proven experience in relationship management - experience with consultive sales in saas companies - advanced/fluent english is a must about us: at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. join us on our mission to create life-changing interactions between h...
Reliability operations engineer page is loaded reliability operations engineer apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102826 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something break...
Reliability operations engineer page is loaded reliability operations engineer apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102826 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something breaks and you alre...
Senior customer success executive page is loaded senior customer success executive apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102986 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. the senior customer success executive is responsible for strategically managing and growing relationships with tier 1 clients, ensuring their satisfaction, retention and business growth. this involves a high level of client engagement, coordination of internal teams, proactive risk management and continuous innovation to meet and exceed clients´ expectations and company´s performance metrics. main responsibilities build and maintain trusted relationships with assigned customers (tier 1) to achieve overall customer health and growth by expanding the existing client database, cross-selling to existing cpaas and/or saas clients, and acquiring new clients if needed to achieve kpis for growth. serve as a focal point of contact for all saas matters to m...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job summary: as an account executive, you will be responsible for generating new business opportunities through relationship-building, client prospecting, and lead generation management. your typical day will involve utilizing your expertise to drive sales and revenue growth within your assigned territory. job responsibilities: develop and execute business strategic plans to grow revenue through new acquisitions. manage leads, pipeline, and customer information, ensuring accurate forecasting and reporting. collaborate with cross-functional teams to identify and pursue new business opportunities, including conducting client surveys and analyzing industry trends. build strong client relationships by proactively communicating and providing value-added solutions and services. manage all aspects of the sales process, including initial contact, demo requests, pricing negotiations, and closing deals. job qualifications: at least 5 years' experience in a sales m...
Reliability operations engineer page is loaded reliability operations engineer apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102826 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something breaks and y...
Reliability operations engineer page is loaded reliability operations engineer apply remote type hybrid locations bogota (colombia) time type full time posted on posted yesterday job requisition id jr102826 at infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through 75+ offices on six continents, infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. job description: as a part of reliability operations, you will work in a team which strives to identify, respond and mitigate platform incidents. if a platform incident occurs, you and your team will be the first responders to the incident, involving the responsible individuals in mitigation and driving the resolution. your job will include working on improving the observability of our platform, as well as collaboration with other engineers in common mitigation tactics. the automation is a big part of the job, as we strive to have meaningful alerting, rather than being triggered for every small glitch, so fine-tuning of existing alerts and improvements of the processes are one of our priorities. is your eye twitching when something break...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. as a senior growth marketing specialist, you will enhance our marketing processes and optimize conversion rates. you will maintain strong communication between marketing and sales, collaborate with various departments, and embed our crm strategy. responsibilities include improving subscriber lists, creating campaign reports, segmenting data, and optimizing email campaigns. if you're passionate about driving marketing success, we'd love to hear from you. strategic reviewing of the incoming marketing process creating documentation and improving the process of incoming marketing optimizing user-to-user conversion rate maintaining relationships with sales representatives and establishing strong communication between marketing and sales teams collaborating with other departments and engage stakeholders to ensure that customer relationship management strategy and tools are fully embedded. working on improving the list of subscribers for newsletters and campaigns cre...
At infobip, we dream big. we value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. through + offices on six continents, infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. key responsibilities (operations intern): use spreadsheets, data visualization tools, or crm (customer relationship management) software to collect and analyse data, such as revenue figures & customer information. assist in managing the customer relationship management (crm) system, ensuring data accuracy and updating customer records. generate reports and dashboards with the goal of providing insights and support in making data driven decisions. support with identifying bottlenecks or areas for improvement in dedicated department. track and analyse key performance indicators (kpis) for dedicated roles, providing actionable insights to the global teams and management. assist in forecasting activities by analysing historical data, market trends, and other relevant factors. document standard operating procedures and guidelines for partnership-related processes, ensuring consistency and knowledge transfer within the team. participate in specific projects or initi...
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