Are you passionate about video games and want to help others enjoy them too? (Gaming) Customer Support Consultant, emails/live chats (LATAM, remotely) Do you love games and want to thrive in a multicultural and multilingual environment while enjoying your home office? Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Our ideal candidate will provide exceptional customer support via chats and emails, build positive and long-lasting relationships with customers, and meet team KPIs. - Provide exceptional customer support via chats and emails - Build positive and long-lasting relationships with customers - Meet team KPIs - Always be up-to-date with cutting-edge technology - Securely work with customers' sensitive information - Apply the latest and greatest customer happiness practices - Maintain working knowledge of our client's products and services - Communicate with developers and other departments of various IT companies We are looking for someone with excellent English skills (at least C1 for both spoken and written), experience in gaming support, strong knowledge of role-playing games (RPGs), mobile games, or streaming platforms, analytical and research skills, positive and responsible attitude, personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload). A plus would be experience in technical support, experience with Zendesk or other CRM systems, and good communication skills. As a member of our team, you will enjoy flexible schedule, opportunity to work fully remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development.