Job Summary Collections Team Lead Americas oversees a diverse team of professionals to achieve collective goals, ensuring timely cash collections and meeting KPI and SLA targets. Responsibilities include collaborating with collectors on their portfolios, providing guidance and mentorship to enhance performance, identifying opportunities to improve processes, people, and systems, and facilitating investigations and negotiations with customers or sales teams to address and resolve escalated issues. About the Role This is an excellent opportunity for a seasoned professional in collections to lead a dynamic team, drive results-oriented strategies, and build strong relationships with stakeholders across functions. The ideal candidate will have a solid understanding of business operations and principles, technical expertise in Microsoft Office applications, and language skills in English. Key Responsibilities - Lead and support a diverse team of professionals to achieve collective goals - Ensure timely cash collections by collaborating with collectors on their portfolios, supporting achievement of KPI and SLA targets, providing guidance and mentorship to enhance performance, and identifying opportunities to improve processes, people, and systems - Facilitate investigations and negotiations with customers or sales teams to address and resolve escalated issues and concerns - Monitor and review cases or escalated situations to ensure prompt and effective resolution - Proactively identify and initiate demand management processes to drive continuous improvement opportunities - Manage bad debt reporting, write-offs, and adjustments with accuracy and transparency - Review and approve refund payouts to clients, ensuring fairness and compliance Required Skills and Qualifications - Degree in Accounting, Finance, or a related field (preferred) or equivalent practical experience - At least 1-2 year(s) of experience in a similar role within an international business or service center environment - Solid understanding of business operations and principles - Technical: Proficient in Microsoft Office applications, including Outlook, Excel, and Word - Languages: Fluent in English - Specialized Knowledge: Experience with SAP S/4HANA or comparable ERP systems Benefits - Competitive remuneration package, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits - Hybrid working model - Professional development to broaden your knowledge and enhance your skills with online learning hubs packed with technical and soft skills training that allow you to develop and grow - Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe About Amadeus - A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose - A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture - Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues - A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life - A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits - A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization - A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees Application Process Create your candidate profile, upload your Resume/CV, and apply today Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience ],