FINANCIAL OPERATIONS DIRECTOR AMERICAS - (DKH-656)

Job summary collections team lead americas oversees a diverse team of professionals to achieve collective goals, ensuring timely cash collections and meeting kpi and sla targets. responsibilities include collaborating with collectors on their portfolios, providing guidance and mentorship to enhance performance, identifying opportunities to improve processes, people, and systems, and facilitating investigations and negotiations with customers or sales teams to address and resolve escalated issues. about the role this is an excellent opportunity for a seasoned professional in collections to lead a dynamic team, drive results-oriented strategies, and build strong relationships with stakeholders across functions. the ideal candidate will have a solid understanding of business operations and principles, technical expertise in microsoft office applications, and language skills in english. key responsibilities - lead and support a diverse team of professionals to achieve collective goals - ensure timely cash collections by collaborating with collectors on their portfolios, supporting achievement of kpi and sla targets, providing guidance and mentorship to enhance performance, and identifying opportunities to improve processes, people, and systems - facilitate investigations and negotiations with customers or sales teams to address and resolve escalated issues and concerns - monitor and review cases or escalated situations to ensure prompt and effective resolution - proactively identify and initiate demand management processes to drive continuous improvement opportunities - ma...