Customer Experience Consultant "> As a Customer Experience Consultant, you will be responsible for working closely with our Sales teams to develop new business opportunities across all Genesys product lines. Your primary goal will be to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. "> This role requires a strong consultative approach to understanding customer requirements and identifying solutions that meet their needs. You will work with customers at various levels of their organizations, tailoring your messaging to meet the needs of different stakeholders, including C-level decision-makers. "> Your responsibilities will include: "> "> - Working alongside Sales Account Executives to provide technical and consulting expertise regarding Genesys solutions. "> - Managing assigned prospects/customers to help progress sales opportunities. "> - Bringing a deep understanding of customer problems and solution benefits to all prospect and customer interactions. "> - Ensuring Sales Account Executives are being supported properly. "> - Acting as a link between the customer's needs and potential solution value. "> "> To be successful in this role, you will need to have a deep understanding of service design methodology and be able to engage effectively with executive and middle-level management. "> You will also be responsible for developing and applying best practice principles in the areas of Solutions Consulting. "> The ideal candidate will have experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote. "> Additionally, you will need to have strong time-management and organization skills, as well as the ability to multi-task and manage multiple streams of work simultaneously. "> A strong analytical ability is also required, as well as the ability to display self-initiative and support recommendations with sound thinking and fact-based evidence. "> Proven record of meeting/exceeding established goals is a must. "> Enterprise software or contact center industry experience is a plus. "> Why this role? "> This is an exciting opportunity to join a high-growth software leader with exceptional future upside. "> You will have the chance to work with talented colleagues who will help you increase your knowledge and experience in the industry. "> As a Customer Experience Consultant, you will be empowered to make a significant impact on the company and take ownership of your work. "> We offer a collaborative and dynamic work environment where you can thrive and grow. "> About Us "> We empower more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. "> Through Genesys Cloud, the AI-powered Experience Orchestration platform, we deliver the future of CX to organizations of all sizes. "> We are committed to fairness in the workplace and evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.