Job Title: IT Operations Manager EOS is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. Job Summary: The Desktop Support Lead will oversee a team of support associates responsible for the deployment, maintenance, and recovery of IT equipment across the organization. This role combines hands-on technical support with team leadership responsibilities and collaboration across internal departments and stakeholders. Main Responsibilities: - Supervise and mentor Desktop Support Associates, fostering a collaborative and high-performance team environment - Coordinate and delegate daily tasks including materials requests, hardware deployment, desk setups, and relocations - Serve as the escalation point for complex troubleshooting and desk-side support needs - Ensure timely and accurate collection and processing of IT equipment for terminations, upgrades, and decommissions - Oversee inventory levels and ensure replenishment of IT cabinets, vending machines, and peripheral stock - Conduct Level 1 vending machine maintenance and coordinate planogram changes or relocations - Track and manage all hardware through internal systems, maintaining complete traceability and accountability - Collaborate with regional inventory teams and global stakeholders to align on operational goals and service standards - Coordinate e-waste removal and donation logistics in compliance with policy and sustainability goals - Lead inbound and outbound logistics including LATAM shipments, courier coordination, and receiving processes - Perform regular audits and cycle counts to maintain inventory accuracy - Contribute to onboarding and training of new team members and promote operational best practices - Own the completion of special projects assigned by regional leadership - Maintain a professional, customer-focused approach in all communications Required Skills and Qualifications: - Proven experience in desktop support, IT logistics, or operations - Demonstrated leadership capabilities with the ability to manage and motivate a team - Proficiency in Microsoft Office, particularly Excel and Outlook - Strong verbal and written communication skills - Excellent organizational and time management abilities - Strong attention to detail and a high level of accountability - Ability to work independently and make decisions under pressure - Commitment to customer service excellence Benefits: We offer a competitive compensation package that includes health insurance, retirement plans, and paid time off. Our employees enjoy a dynamic and inclusive work environment with opportunities for growth and development. About Us: EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We value our employees' contributions and strive to create a workplace that reflects the diversity of our community.