About the Role We are seeking an experienced Strategic Business Analyst to join our team. As a key member of our Solution Delivery team, you will work closely with customers to understand their business needs and lead analysis throughout solution implementation. Key Responsibilities: - Lead customer workshops to educate clients on SITA solutions. - Analyze and document business processes and requirements. - Perform gap analysis and align solutions with customer needs. - Define system configuration and integration with external systems. - Manage customer expectations and confirm functional specifications. - Support process improvements using SITA applications. - Oversee change requests and control scope creep. - Provide input for bids, including risk analysis and proposals. - Collaborate with development teams on feasibility and delivery. Required Skills and Qualifications: - Minimum 7 years of business analysis experience. - Strong business analysis and business development skills. - Proficient in Microsoft Office tools. - Experience with requirements management tools. - Skilled in use case development. - Excellent written and verbal communication skills. - Strong interpersonal and collaboration skills. - Ability to work independently and manage time effectively. Benefits: - Flex Week: Work from home up to 2 days/week (depending on your team's needs) - Flex Day: Make your workday suit your life and plans. - Flex Location: Take up to 30 days a year to work from any location in the world. - Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. - Professional Development: Level up your skills with our training platforms, including LinkedIn Learning. About Us: We are a global organization with operations in 200 countries and speak 60 different languages and cultures. We value diversity and inclusivity in our workplace.