Workforce optimization analyst we are seeking a skilled workforce optimization analyst to join our team. in this role, you will be responsible for monitoring real-time performance metrics, making adjustments to staffing levels and schedules, and collaborating with operations teams to address staffing gaps and service level issues. key responsibilities: - monitor real-time performance metrics, including call volumes, service levels, and agent adherence - maintain optimal service delivery by adjusting staffing levels and schedules as needed - collaborate with operations teams to address staffing gaps and service level issues promptly - analyze historical data and trends to identify opportunities for improvement in staffing and scheduling - provide regular updates and reports on real-time performance to management and key stakeholders requirements: - bachelor's degree in business administration, statistics, or related field - proven experience in workforce management or related field - proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel - strong analytical skills and attention to detail - excellent communication and interpersonal skills - ability to work effectively in a fast-paced environment and adapt to changing priorities benefits: - indefinite term contract + benefits according to law - professional growth in the company (professional career) - biweekly payments - immediate hiring - full availability + 2 days off per week - wfo about us: we are a multinational company that works in the telecommunications sector or bpo ...
Academic systems specialist we are seeking a highly skilled academic systems specialist to join our team. the ideal candidate will have expertise in ellucian banner, particularly the student module, and a deep understanding of higher education academic processes. job description the successful candidate will be responsible for analyzing, designing, and optimizing academic processes using banner student. they will also provide functional consulting to academic areas, admissions, registration, etc., participate in system implementations, updates, or migrations, train key and end-users on tool usage, document requirements, processes, and configurations, identify continuous improvement opportunities, and ensure integration with other institutional systems (finance, hr, etc.). requirements - university degree in systems engineering, educational administration, computer science, or related fields. - proven experience with ellucian banner, especially the student module. - deep knowledge of higher education academic processes. - analytical, problem-solving, and effective communication skills. - desirable experience in digital transformation projects or educational erp systems. benefits - prepaid medical insurance. - neoris days (3 days off). - vacation bonus. - birthday gift. - training and development platforms. - connectivity subsidy. suitable candidates should be customer-oriented, results-driven, critical thinkers, adaptable to change, and collaborative team players. about us our organization is committed to delivering high-value solutions for our clients through inno...
Financial operations specialist the role involves overseeing the design, optimization, and execution of financial systems and workflows. it is ideal for someone with a strong foundation in accounting who is eager to take ownership of operational processes and drive efficiency in a growing business. this position requires strategic thinking and hands-on skills, focusing on improving and managing end-to-end financial operations, from invoicing workflows to reporting dashboards and cross-functional collaboration. responsibilities - manage invoicing, payments, and expense workflows - partner with sales, operations, and finance teams to streamline handoffs - build reporting dashboards (excel, sheets, or bi tools) for better visibility - document and optimize financial processes (e.g., billing cycles, revenue tracking) - assist with quickbooks reconciliations and month-end closings - identify inefficiencies and implement improvements using tools or automation requirements - 3+ years of experience in finance operations, accounting, or business operations - fluent in english (reading, writing, and speaking) with near-native proficiency - strong skills in quickbooks and excel / google sheets - familiarity with tools like airtable, zapier, and hubspot is a plus - bachelor's degree in accounting, finance, business, or a related field benefits - monday to friday schedule - 100% remote position - working hours: 8 am – 5 pm pacific time - indefinite-term contract - paid time off in your first year...
Mastercard is a global technology company that powers economies by making transactions secure, simple, smart, and accessible. we support a wide range of digital payments choices and deliver innovative solutions to help people, businesses, and governments realize their greatest potential. we are committed to safeguarding the digital ecosystem by pioneering cutting-edge security solutions. our team of experts stays ahead of evolving cyber threats, leveraging deep expertise in network security and data intelligence to protect transactions worldwide. this role is part of our security solutions organization (sso), where you'll be at the forefront of our mission to empower businesses across latin america and the caribbean (lac) to mitigate risks and build resilience in an increasingly complex cybersecurity landscape. your role in this position, you will support our intelligence-driven security products across lac, focusing on go-to-market execution, revenue growth, and product adoption. you will collaborate with internal and external teams to drive innovation, managing key responsibilities such as: - regional execution: oversee the performance of threat intelligence solutions across lac, analyzing trends and identifying opportunities for growth. - revenue and product adoption: manage and maintain a strong pipeline of opportunities, ensuring transparency and progress tracking. own the execution of benchmarking analysis to support sales. - insights & product improvement: provide insights and recommendations for continuous improvement, maintaining accurate product documentation...
Job overview the role of a retail analyst level i is the first point of contact for users calling our it service desk. this position requires answering incoming calls, tracking all information in a call tracking system, and providing basic desktop support. duties and responsibilities 1. incident/request/problem/knowledge management 2. perform incident and request queue management for auxis clients and assign tickets as appropriate 3. provide first-level contact, convey resolutions to customer issues, and follow up 4. properly escalate unresolved queries to the next level of support 5. utilize excellent customer service skills and exceed customers' expectations 6. ensure proper recording, documentation, and closure 7. recommended procedure modifications or improvements 8. acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users 9. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s) skills and qualifications - language skills: english-spanish proficiency (oral and written) at 85% or higher (b2+ level or above) - experience: no prior experience required, but at least 1 year of experience in technical support is preferred - familiarity or training in it best practices or frameworks such as itil (information technology infrastructure library) is a plus benefits and working conditions - candidates must be flexible to adjust their schedule according to account needs - available shifts include: - 1...
Business analyst role we are seeking a skilled business analyst to join our team in latam. as a key member of our integrated business operations, you will play a vital role in ensuring the delivery of reliable sales information from industrial distributors. this is a challenging and rewarding position that requires strong analytical skills, attention to detail, and excellent communication abilities. if you have a passion for data management and want to contribute to the success of our organization, we encourage you to apply. the successful candidate will be responsible for overseeing the acquisition, conditioning, and posting of pos data from assigned channel partners. they will also identify errors in pos processing, correct them, and conduct root cause analysis to propose effective process control changes. in addition, they will prioritize quality, mitigating errors that could compromise data integrity and customer satisfaction. the ideal candidate will participate in internal and external client meetings to identify areas of opportunity and collaborate with the team to recommend process improvements. requirements: - strong analytical and problem-solving skills - excellent verbal and written communication skills - ability to work effectively in a team environment - intermediate english (b1+ level) - advanced microsoft excel skills benefits: we offer a competitive salary and benefits package, including opportunities for professional growth and development. our company is committed to supporting the well-being of our employees and offers programs to help you live yo...
Job title benefits analyst specialist we are seeking a detail-oriented professional with a passion for benefits analysis and problem-solving to join our dynamic team as a senior benefits analyst (tier 2). this role involves hands-on analysis and resolution of benefit-related variances, collaboration with benefit carriers and internal teams, and ensuring timely and accurate resolutions. about the role - analyze and resolve benefit variances documented in our crm system. - build and maintain strong relationships with benefit carriers for efficient issue resolution. - collaborate with benefits accounting and operations teams to ensure seamless communication. - owning the resolution process for benefit reconciliation discrepancies. - conduct detailed audits of benefit plans as needed. - recommend process improvements to management. responsibilities key qualifications - bachelor's degree preferred or equivalent experience. - 2+ years in a benefits-related role with experience supporting u.s.-based clients. - prior experience in a peo environment, especially in benefits or accounting, is a plus. skills and competencies - advanced level of english – c1. - proficiency in microsoft office, intermediate excel skills. - strong knowledge of benefit plans and carrier invoicing. - excellent interpersonal and communication skills. - ability to manage sensitive client situations with professionalism. - high level of confidentiality and discretion. - strong multitasking and prioritization abilities....
Senior business intelligence analyst - data driven solutions we are seeking a senior business intelligence analyst to join our research & development team. as a key member of our team, you will be responsible for utilizing data to drive business decisions, generating hypotheses, and validating them using data. - develop and implement business intelligence solutions to meet business objectives. - collaborate with cross-functional teams to identify areas for process improvement and develop recommendations. - analyze complex data sets to identify trends and patterns, and interpret results using statistical techniques. - design and deliver regular reports to stakeholders on business performance and insights. - participate in discussions and decisions regarding the overall data analysis strategy. required skills and qualifications - 5+ years of experience working with analytics, bi, statistics, or related fields. - proficiency in sql and ability to learn new tools and technologies quickly. - extensive experience with data visualization and storytelling with data. - excellent communication skills and ability to collaborate with non-technical stakeholders. benefits - 100% remote work arrangement. - competitive compensation package. - hardware and software setup provided. - flexible hours and ability to create own schedule. - paid parental leaves, vacations, and national holidays. - innovative and multicultural work environment. others this is a mid-senior level position requiring a strong background in business intelligence and analytics. if you have a passion for data-dri...
Treasury front office analyst we are seeking a highly skilled treasury front office analyst to support our operating companies in the americas region. the successful candidate will have the mission to assist with the operational service delivery of treasury activities to the group....
Procaps is seeking a qualified professional to join their team as an analyst. in this role, you will be responsible for performing physicochemical analyses of raw materials, in-process, and finished products to ensure quality, safety, and efficacy. - the ideal candidate should have a degree in chemistry and pharmacy, chemical engineering, or chemistry with a minimum of 1-2 years of experience in a quality control laboratory within the chemical, pharmaceutical, or food industry. - you will be required to update and develop procedures, instructions, forms, logs, and manage their dissemination and administration. additionally, you will conduct analyses during investigations to identify root causes, prevent recurrence, and maintain material quality. - a strong understanding of basic laboratory equipment and specialized analysis tools like hplc, uv, ir, and proficiency in volumetric materials, solution preparation, and sample handling are essential skills for this position. - familiarity with office, lims, and sap software will also be beneficial. required skills and qualifications: - degree in chemistry and pharmacy, chemical engineering, or chemistry - minimum 1-2 years of experience in a quality control laboratory - knowledge of basic laboratory equipment and specialized analysis tools - proficiency in volumetric materials, solution preparation, and sample handling - familiarity with office, lims, and sap software benefits: referrals increase your chances of interviewing at procaps by 2x. join our team: this is a full-time position requiring adaptability, innova...
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