Job Description Kuehne+Nagel is seeking a Customer Care Team Leader to lead a dynamic team in Bogotá, Colombia. The ideal candidate will have extensive experience in maritime logistics, customer care, and team leadership. The successful candidate will drive operational excellence, grow business opportunities alongside Sales, and ensure efficient maritime operations through standard processes. - Lead a team of customer care professionals to deliver exceptional service to customers. - Develop and implement strategies to improve customer satisfaction and loyalty. - Collaborate with Sales to grow current clients and generate new business opportunities. - Monitor team performance and provide support as needed. The ideal candidate will have: - Extensive experience in maritime logistics. - Experience in customer care, providing client support. - Proven track record leading and motivating teams to achieve goals. - Fluent conversational English. What's in it for you? This role offers the opportunity to make an impact in the logistics industry, work with a global leader, and contribute to more than just logistics. You'll be part of a safe, stable environment where your career can thrive. Join Kuehne+Nagel and be part of a team that moves the world forward. Key Responsibilities - Support new business implementation and manage existing accounts. - Handle customer claims promptly with the team. - Build and maintain strong client relationships. - Share market trends and competitor insights with Sales and Trade Lane teams. - Ensure efficient maritime operations through standard processes. - Assist in developing reporting and business tools. - Monitor team performance and provide support as needed. - Collaborate with Sales to grow current clients and generate new business. - Provide product information when required. Apply now and take charge in Sea Logistics!