High Impact Sales Leadership Role We are seeking a seasoned sales leader to join our team and drive high-impact results. This is a hands-on leadership role that requires closing high-ticket sales, motivating teams, and hitting key performance indicators (KPIs) quickly. This role involves leading a small team of retention managers focused on preventing refunds and recovering clients. The successful candidate will own and drive key KPIs such as retention rate, conversion time, and recovery value per case. The ideal candidate will have 1-3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services. They should also have a proven track record of closing deals, overcoming objections, and recovering high-risk clients. In addition to sales experience, the successful candidate should have 1-3 years of experience managing small teams. They should be able to coach, track KPIs, and drive accountability. Fluency in Spanish (C1+) and English proficiency (B2+) are required for this role. Bonus points will be awarded for experience in edtech, bootcamps, or fast-growth startups. Familiarity with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms is also desirable. Key Responsibilities: - Lead a small team of retention managers focused on refund prevention and client recovery. - Own and drive key KPIs: retention rate, conversion time, recovery value per case. - Act as a player-coach: jump into complex negotiations while supporting and growing your team's performance. - Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios. - Review team performance daily and coach for speed, accuracy, and effectiveness. - Work cross-functionally with sales, support, product, and CX teams to align on strategy and messaging. Requirements: - 1-3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services. - Proven track record of closing deals, overcoming objections, and recovering high-risk clients. - 1-3 years of experience managing small teams - you know how to coach, track KPIs, and drive accountability. - Fluent in Spanish (C1+) and English proficiency (B2+). - Highly organized, operationally sharp, and motivated by results and speed. - Strong communicator with emotional intelligence, resilience under pressure, and a love for growth. Bonus Points: - Experience in edtech, bootcamps, or fast-growth startups. - Familiarity with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. - Background in client recovery, churn reduction, or high-volume case management. What We Offer: - A chance to build and lead a high-performing team from day one. - A clear career path: grow into Head of Retention LATAM as the team scales. - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results. - Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. - Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. - Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. - Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation. - Equal Opportunity Employer: Our company is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.