Job Summary The Client Onboarding Sr Analyst is a seasoned professional role that applies in-depth disciplinary knowledge to contribute to the development of new techniques and improve processes and workflow for the area or function. Responsibilities: - Responsible for customer interaction, documentation issuance, review, and system setups. - Demonstrates high-level diligence, motivation, and organizational skills. - Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues. - Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements. - Responsible for various types of project management in the account services space and managing cross-functional relationships with all teams. - Determines new work procedures, analyzes complex and variable issues with significant departmental impact. - Encourages cross-functional training for staff to enrich their skill base. - Optimizes manpower to achieve higher productivity levels. - Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives. - Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls. - Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points. - Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity. - Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency. Qualifications: - 5-8 years of experience in documentation review, account maintenance, and related cash products preferred. - Good interpersonal communication skills. Able to communicate with internal and external business partners. - Consistently demonstrates clear and concise written and verbal communication skills. - Demonstrated project management skill including financial cost management skill. - Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing, and rollouts. - Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and convert opportunity from risk. Should be open to working staggered hours/shifts/overtime and on public holidays. - Proficient knowledge of English (written and spoken).