Customer Service3 days ago Be among the first 25 applicantsAbout this JobA client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of NIQ's services / offerings. This role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams' intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support.Job DescriptionAbout this JobA client advocate, who aims for delighting customers by managing complex queries though holistic knowledge of NIQ's services / offerings. This role attempts to minimize the number of handoffs before responding to client, attempting to answer all possible queries without additional teams' intervention for queries managed directly and enabling junior associates to perform at their best through guidance and support.ResponsibilitiesMinimum 4-5+ years of work experience in client facing roles to be able to understand client requirements and execute relevant actionsLead Generation via servicing (reactive on data)Data metering/plan administrationManage the coordination with BI (GRC) in case of report correction, set-up (billable options)Maintaining and creating Knowledge ArticlesResponsible to provide training to the clients on methodology and on new tools e.g. Discover, Configuration ManagerConduct coverage analysis as per the service model, involve DSci when neededProviding input and preparing Claim lettersLead key initiatives within the team to improve efficiency and drive process improvementsAddress customer queries related to universe update and Product EnhancementsCommunicate on projects, major incidents - prepare in liaison with AD/sales and send clear, correct and timely communication for the client for non-operational/sensitive topics with all details required, including local language if neededConduct minimum level of analysis, understanding key trends, market dynamicsReview CHT monthly, initiate and manage action plan to improve service and data related KPIsRecord the right metrics in MSDEncourage client self-service as much as possible through knowledge articles, Discover capabilities and Configuration Manager (when live)Secure that minimum level of information to resolve the query is available before triaging the query (templates to be created by CS)Own communication until/unless triaging to Client Operations for operational supportProvide regular information to Internal teams regarding the client expectations, critical escalations/situations, contract renewals etc. Communicate major incidents - prepare in liaison with AD/sales and send clear, correct and timely communication for the client for non-operational/sensitive topics with all details required, including local language if neededDefine the audience of the communication and help juniors on the sameQualificationsMaster's degree (advantage) or equivalent experienceExperience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel dataStrong analytical mind and excellent numerical skillsKnowledge of Microsoft Excel, PowerPoint, and Google Sheets/SlidesExcellent command of both written and spoken English (some local jobs might require English)Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, CPS, Discover, Omni, etc.Ability to coach others on NIQ tools and Facts & FundamentalsAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesMarket ResearchReferrals increase your chances of interviewing at NielsenIQ by 2xGet notified about new Customer Service Specialist jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 16 hours agoCustomer Service Agent (Bogota, Colombia Remote)Bogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia 3 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 11 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 11 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 7 months agoBogota, D.C., Capital District, Colombia 5 months agoCustomer Service Representative – White-Glove Concierge LevelBogota, D.C., Capital District, Colombia 4 days agoBogota, D.C., Capital District, Colombia COP1,423,500 - COP1,623,500 1 month agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoWe're unlocking community knowledge in a new way. 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