Teleperformance Colombia is a leading provider of global digital business services with nearly 500,000 employees worldwide. We are experts in delivering exceptional customer experiences and have been recognized as one of the best places to work globally. The TOP Team at Teleperformance Colombia is looking for an experienced Supervisor Lead to manage our team's performance and ensure compliance with operational standards. As a key member of our leadership team, you will be responsible for guiding and supporting our supervisors and agents to maximize team productivity and achieve outstanding results. To succeed in this role, you must have a strong track record of experience as a supervisor or lead in sales or commercial accounts, with a minimum of 1 year of experience. You should also possess excellent English language skills, with a level of at least 90%, and have knowledge of digital marketing principles. Additionally, you should be proactive, responsible, empathetic, and a good listener, with a positive attitude and a passion for helping others. In return for your expertise and dedication, we offer a long-term contract, employee fund, volunteer programs, career plan, and life insurance coverage. Our commitment to diversity, equity, and inclusion fosters an inclusive culture where all voices are heard, valued, and respected.