Job Title: A talented professional is required to provide exceptional customer service and support. The ideal candidate will possess excellent communication skills, a genuine interest in helping others, and the ability to work well under pressure. "> About This Role: This position involves providing high levels of customer satisfaction and performance in a fast-paced environment. The successful candidate will be able to handle multiple assignments, adapt to change, and meet the demands of a dynamic work environment. ] - The primary responsibility of this role is to provide customer service and support. - The ideal candidate will have excellent communication skills and be able to work well with customers and internal personnel. - Traits such as empathy, tact, and procedural knowledge are essential for success in this position. - The selected candidate will be able to mirror service offerings to travel needs and communicate effectively with customers inside and outside the company. - This role requires the ability to resolve customer concerns through One Call Resolution vision. - Maintenance of detailed records and reports is also necessary. - This position requires collaboration with other departments to meet customer satisfaction goals. Requirements: We are seeking a highly skilled individual who possesses the following qualifications: ] - A minimum of 1-2 years of prior Customer Service/Call Center experience. - An English – Spanish Language (Oral and writing 90 % or higher) (C1 or above) - Excellent verbal and written communication skills. - A high school diploma or equivalent is required. - Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment is preferred. - The ability to project an energetic attitude, warm welcome, and positive image over the phone. - Adaptability and flexibility in a changing work environment. - Able to maintain confidentiality and handle sensitive information professionally. - Familiarity with computer systems / software and organizational, analytical, and problem-solving skills. If you have strong interpersonal and communication skills, along with previous customer service experience, we encourage you to apply for this challenging and rewarding role. ],