At Holafly, we strive for excellence in delivering customer-centric experiences. We're seeking a Customer Experience Specialist to join our global team and enhance the post-purchase journey for our users. This role is perfect for someone who combines analytical skills with a deep empathy for customers. You'll be responsible for managing and continuously improving the post-purchase customer experience. - Monitor and respond to customer reviews on external platforms. - Investigate customer pain points and analyze feedback sources like NPS surveys and reviews to identify patterns and opportunities. - Build and maintain reports and dashboards using tools like Looker or Google Sheets to track customer sentiment and experience KPIs. - Collaborate with Customer Support, Product, Tech, and Operations teams to drive customer-centric improvements. What do you need to succeed? - Bachelor's degree in a related field. - 1-2 years of experience in Customer Experience, Customer Support, QA, or a similar role. - Fluent in English (spoken and written); additional languages are a plus. - A proactive, analytical, and organized profile. Benefits of joining our team include: - 20 paid time off days (PTO). - Education bonus to support your growth and learning. - Opportunities for professional development and career progression.