At holafly, we strive for excellence in delivering customer-centric experiences. we're seeking a customer experience specialist to join our global team and enhance the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with a deep empathy for customers. you'll be responsible for managing and continuously improving the post-purchase customer experience. - monitor and respond to customer reviews on external platforms. - investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. - build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. - collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. what do you need to succeed? - bachelor's degree in a related field. - 1-2 years of experience in customer experience, customer support, qa, or a similar role. - fluent in english (spoken and written); additional languages are a plus. - a proactive, analytical, and organized profile. benefits of joining our team include: - 20 paid time off days (pto). - education bonus to support your growth and learning. - opportunities for professional development and career progression....
Job description we are seeking a strategic customer experience specialist to join our team. this is an exceptional opportunity for a skilled professional to shape the strategic landscape of customer experience and drive excellence in customer satisfaction and operational efficiency. the ideal candidate will have a deep understanding of customer behavior and preferences, as well as expertise in advanced analytics and data-driven decision making. this role requires strong leadership and communication skills, with the ability to influence strategic direction at the leadership level. the position is based in bogotá, colombia and offers a range of benefits, including equity, health insurance, and parental leaves. required skills and qualifications - bachelor's degree in business administration, engineering, data science, or a related field. - proven track record of leading strategic, cross-functional projects. - expertise in big data technologies and advanced analytics. - strong leadership and communication skills, with the ability to influence strategic direction at the leadership level. benefits - equity at nubank - health insurance - vacations of 15 workdays - nu language - language learning program - parental leaves diversity and inclusion at nu we value diversity and inclusion and believe that it makes us stronger and more innovative. we are committed to creating an environment where everyone feels welcome and empowered to succeed....
Immerse yourself in a world of strategic innovation and customer-centric excellence as a customer experience specialist. "> - as a key member of the cx optimization team, you will spearhead initiatives that redefine customer experience through advanced analytical capabilities and strategic insight. you will be responsible for leading high-impact cx projects from conceptualization to optimization, developing strategies that enhance customer satisfaction and operational efficiency. "> - drive business outcomes by leveraging data-driven insights and innovative solutions. - develop and enhance content management systems to improve knowledge sharing and customer experience. - establish performance monitoring frameworks to track and refine strategies. the ideal candidate will possess: - a degree in business administration, engineering, data science, or a related field. - proven experience in leading cross-functional cx projects. - proficiency in big data technologies and advanced analytics. - strong leadership and communication skills. this is an exciting opportunity to shape the future of customer experience and work with a dynamic team. core benefits: - health insurance - vacations of 15 workdays - nu language - language learning program - parental leaves diversity and inclusion at nu we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and empowered to succeed....
Quality assurance specialist job summary we are seeking a quality assurance specialist to evaluate and improve the performance and efficiency of call center representatives. the ideal candidate will be responsible for monitoring call interactions, assessing adherence to company policies and procedures, and ensuring the delivery of high-quality customer service. key responsibilities - conduct regular and random evaluations of call center interactions to ensure adherence to quality standards and procedures. - assess representative performance based on established metrics, including customer service, communication skills, compliance, and problem resolution. performance metrics - call quality ratings - agent performance scores - customer satisfaction feedback requirements - bachelor's degree in business, communications, or a related field - previous experience in a call center environment - strong analytical and problem-solving skills - excellent communication and interpersonal skills benefits - ongoing training and development opportunities - competitive compensation and benefits package - collaborative and dynamic work environment...
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