We're seeking a proactive Technical Support Specialist to join our team. This role is critical in ensuring smooth access to essential services for employees and providing first-line technical support. You will be responsible for managing service access, addressing technical issues, and collaborating with service providers to resolve more complex problems. Key Responsibilities: - Grant access to internal services such as HubSpot, VoIP systems, and Hilos for new employees. - Revoke service access for departing employees in a timely and secure manner. As the first point of contact for internal employees experiencing issues with HubSpot, VoIP, Hilos, and other tools, you'll troubleshoot and resolve standard technical issues. Evaluate and escalate complex or out-of-standard problems to appropriate service stakeholders or services' support teams. Maintain clear communication with service providers and stakeholders. Document recurring issues and compile reports to help improve service efficiency and reliability. Requirements: - Fluency in English and Spanish. - Strong communication and problem-solving skills. - Basic understanding of task and issue tracking systems (e.g., Jira, Trello, or similar). - Strong sense of responsibility and ability to prioritize tasks. What We Offer: - Schedule 5/2 (Days off - Friday and Saturday). - Payment of 500-800 USD gross. - Professional development in an international team; - A comfortable digital office. We use modern digital tools – Slack, Notion, Zoom, Hubspot, HiBob – to make collaborating together seamless; - Diverse and tight-knit team spread out across the US, Europe, LatAm, and more