Description We are looking for a proactive, detail-oriented, and resilient Customer and Admin Support Specialist to join our team. This role is ideal for someone who thrives in a high-volume call This is a fast-paced and dynamic position that requires strong communication skills, patience, and the ability to stay calm under pressure. **Key Responsibilities** **Inbound & Outbound Call Support** - De-escalate tense or emotional situations while providing clear, solution-oriented assistance. - Tag and document all calls using standardized categories in the system. **Administrative Support & Issue Resolution** - Assist employees with administrative matters such as form completion, system navigation, and general support questions. - Provide real-time troubleshooting for common issues and escalate complex problems to the appropriate team. - Ensure accurate documentation and tracking of all support cases using internal tools like Bullhorn and Able. **System Updates & Case Management** - Maintain up-to-date records by accurately updating statuses, tagging cases, and closing out completed tasks. - Use platforms such as Greenshades and Branch to verify hours, payroll entries, and direct deposit setup. - Monitor and follow up on pending cases to ensure timely resolution. **Ongoing Communication & Employee Engagement** - Send reminders and notifications via TextUs campaigns for employees with outstanding requirements. - Perform targeted 1:1 follow-ups to drive completion of forms or resolve open issues. - Guide new employees on how to navigate key tools such as Webtime and the employee portal. **Requirements**: - At least 1 year of experience in customer support or a related administrative role - Experience managing high call volumes and handling frustrated or irate callers - Excellent verbal and written communication skills - Strong attention to detail and organizational skills - Comfortable using multiple tech platforms and learning new tools quickly - Bilingual (Spanish/English) **Benefits**: - Enjoy the flexibility of working from home - Join us Monday through Friday - Competitive salary: 3,500,000 - Secure an indefinite contract that offers complete Colombian benefits Tipo de puesto: Tiempo completo