Job Description This is a remote position. Role Name: Bilingual Virtual Assistant - Customer Service & Administrative Support Schedule: Monday through Friday, 9:00 AM - 6:00 PM Includes 1hr - unpaid break Client Timezone: Pacific Time We're seeking a dedicated Bilingual Virtual Assistant to serve as the welcoming voice of our customer service operations. This role offers the perfect opportunity to be an integral part of a successful business while utilizing your bilingual communication skills in English and Spanish. You'll be the first point of contact for customers, managing their needs with professionalism and care while supporting the administrative functions that keep operations running smoothly. This position provides stability with consistent full-time hours and the chance to build meaningful relationships with a diverse customer base in a fast-paced, rewarding environment. Responsibilities Serve as the primary point of contact by answering incoming customer phone calls with professionalism and warmth Respond promptly to customer text messages and emails in both English and Spanish Coordinate and schedule customer appointments efficiently using digital calendar systems Maintain accurate calendar updates and manage scheduling changes as needed Provide exceptional customer service support to a diverse, bilingual clientele Handle essential administrative tasks that support daily business operations Ensure all customer interactions reflect the company's commitment to quality service Requirements Native or fluent proficiency in both English and Spanish (bilingual requirement) Strong verbal and written communication skills for phone-based customer interactions Experience with appointment scheduling and calendar management systems Proven ability to handle administrative tasks with attention to detail Reliable high-speed internet connection and professional, quiet work environment Availability to work full-time hours: Monday through Friday, 9:00 AM - 5:00 PM Pacific Time Customer service experience preferred but not required for the right candidate Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_26275_JOB Requirements Responsibilities Serve as the primary point of contact by answering incoming customer phone calls with professionalism and warmth Respond promptly to customer text messages and emails in both English and Spanish Coordinate and schedule customer appointments efficiently using digital calendar systems Maintain accurate calendar updates and manage scheduling changes as needed Provide exceptional customer service support to a diverse, bilingual clientele Handle essential administrative tasks that support daily business operations Ensure all customer interactions reflect the company's commitment to quality service Requirements Native or fluent proficiency in both English and Spanish (bilingual requirement) Strong verbal and written communication skills for phone-based customer interactions Experience with appointment scheduling and calendar management systems Proven ability to handle administrative tasks with attention to detail Reliable high-speed internet connection and professional, quiet work environment Availability to work full-time hours: Monday through Friday, 9:00 AM - 5:00 PM Pacific Time Customer service experience preferred but not required for the right candidate