**Contract Type**: - Temporary WAH **Location**: - Bogotá - Bogota **Date Published**: - 07-17-2025 **Job ID**: - REF33504K Company Description: As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness. - Heavy reliance on live agents for routine inquiries, driving up operational costs and response times. - Inconsistent support experiences across different channels, impacting customer satisfaction. - Increasing demand for fast, personalized support as customer expectations evolved. **Job Description**: Sutherland is seeking an attentive and goal-oriented person to join us as a Director. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Director in this role get to: Conduct professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position. Qualifications: - Bachelor's degree in Information Technology or Human Resource Management OR relevant field - 8-10 years of experience as a Team Manager Sourcing Specialist, Agency or In-house recruiter or similar role - Excellent technical proficiency with Microsoft Word, Excel and Outlook - Good time management skills with ability to handle various open positions simultaneously Additional Information: All your information will be kept confidential according to EEO guidelines.