Customer Success Manager (B2B SaaS | eCommerce Marketing) Remote Latin America | USD $50-70k OTE | Full-time About the Role We're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup, analytics, and strategic growth initiatives. You'll work directly with VP/C-level stakeholders, ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth, published client success stories, and optimized marketing performance metrics. Key Responsibilities - Manage 1624 eCommerce customer accounts (lower than industry average to ensure quality) - Own $300-400k ARR by month 6, growing to $700k+ ARR by year 1 with 5+ published client success stories - Onboard and integrate 12 new customers per month, ensuring smooth technical setup and activation - Lead client strategy sessions and QBRs with senior stakeholders - Set up and optimize marketing initiatives including: - Email and SMS campaigns - Automated flows - Website and mobile personalization - Loyalty programs and product recommendations - Design and implement integrations using tools like Zapier, APIs, and event-based triggers - Track and optimize KPIs such as conversion rate, retention, average order value (AOV), and email/SMS performance - Collaborate with sales, product, and operations to improve workflows and customer outcomes Requirements - 3+ years in a client-facing role at a B2B SaaS or MarTech company - Strong understanding of eCommerce marketing fundamentals - Basic HTML/CSS skills and experience with automation/integration tools (Zapier, APIs, event triggers) - Comfortable interpreting and presenting performance metrics and A/B test results - Clear, concise communicator with excellent English (C1/C2) - Thrives in a transparent, feedback-driven, no-politics environment Preferred Qualifications - Experience with platforms such as Klaviyo, Iterable, Braze, Nosto, or Rebuy Compensation & Logistics - USD $50-70k/year OTE (base + performance bonuses tied to ARR managed) - Remote-first from Latin America - Flexible hours with U.S. time zone overlap - Unlimited PTO (client policy) - Potential access to benefits depending on hiring structure Company Overview Maestra.io is a founder-funded, profitable marketing technology company with 18+ years of experience helping brands grow in multiple markets. We operate lean, avoid unsustainable scaling, and prioritize building a compact team of top performers who drive measurable results. created by , a nearshore staffing agency Required Skill Profession Other General