**Working At Bitso**: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. **Your Purpose**: The Fraud Risk Associate is responsible for tracking and monitoring financial transactions and activities on users' accounts, identifying and tracing suspicious or high-risk transactions, determining if there is improper activity involved and deciding if there is any risk to Bitso or our customers, protecting and safeguarding Bitso's reputation while protecting our users. **Reports To**: Fraud Operations Manager **Who You Are**: Failure to meet any of the following required qualifications could result in an automatic rejection. - +2 years experience in fraud operational teams. - +2 years of financial services fraud investigation experience preferred. - Proven experience using Fraud Detection and Recovery (Chargeback) Tools & Process preferred. - Excellent written and verbal communication skills. - Strong organization and prioritization skills. - Passionate about identifying trends and opportunities to simplify or standardize processes. - Strong problem solving abilities. - Extreme attention to details and have the ability to critically think to assess complex issues. - Proficient Spanish and English. - Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership. **What You Will Do**: - Achieve fraud loss goals while ensuring best in class Customer Experience. - Track and monitor Bitso transactions and activities that comes through individual accounts, identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the company or its customers. - Complaint handling, fraud alerts analysis, investigations and customer escalations. - Partner with Customer Support Team in order to enhance process and provide best in class service to customers and users from a Fraud Risk Management Perspective. - Resolve customer issues within the scope of existing service level agreements. - Identify system and process improvements to prevent fraudulent activities. LI-Remote LI-MG1 **Who We Are**: With over 5 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products. We are here to make a lasting impact on our customer's lives and we do so by embracing our core values: - **Be Human**: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture. - **Drive Change**: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact. - **Choose Bold Honesty**: we seek the truth, especially when it's uncomfortable, in our teams, products and business reality because that will uncover where we need to focus. - **Be An Owner**: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results. Learn more about our culture and values. **Compensation & Benefits**: At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: - **Me Time** program, including unlimited paid time off. - **Remote-first** work environment. - **Employee Stock Option** program. - **Zero trading fees** through our Bitso app. - **Extended Family Leave** policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. - **Premium health, dental and life insurances** in Mexico, Brazil and Argentina. - **Mental wellness** platform. - **Volunteering** days. - **Subsidized caregiving** for children, adults or pets. - **Monthly stipend** for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more. Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive! - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. - This role is expected to work remotely. - To see our Privacy Policy please cli