**working at bitso**: we are a diverse team that takes pride in understanding the perspectives of others. we fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. to drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. **your purpose**: **the fraud operation team is the team responsible for safeguarding bitso users and helping the company not only to make crypto useful but also safe. this team is the first one to identify the new fraud modus operandi and present them to the fraud prevention team in order to discuss how to mitigate the risk.**: **the fraud operations supervisor will be responsible for leading the fraud operations team, ensuring quality and performance metrics achievements. this person will look for continuous improvements of the fraud operational processes, ensuring the best balance between fraud risk and user experience impact, and will work closely with the main fraud stakeholders to understand which improvements, kpis, and new processes should be developed to support safe business growth.**: **reports to**:fraud operations manager**: **who you are**: **failure to meet any of the following required qualifications could result in an automatic rejection.**: - **1+ years leading operational teams.**: - **4+ years of experience in process improvements with customer support and/or risk management.**: - **passionate about identifying trends and opportunities to simplify and sta...
**working at bitso**: we are a diverse team that takes pride in understanding the perspectives of others. we fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. to drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. **your purpose** we are looking for an enthusiastic team member to be responsible for business development & partnerships in colombia for our institutional tribe. you will be a growth genius and visionary who can "make crypto useful" by unleashing the power of crypto powered solutions to the world, preceding the seismic wave which will change the way money flows globally. with your foresight and excitement about the future of money and the evolution of society, you will power our b2b expansion in colombia, leading the institutional tribe's growth strategy and go-to-market execution. you will transform a ubiquitous, borderless and inclusive business model, into a reality. you need to be passionate about crypto and curious to learn even more about the endless possibilities that crypto offers. you must be hungry for the opportunity to change money and the traditional financial industry and make crypto useful! **reports to** head of business operations **who you are** - have at least 3 years of experience in a commercial role for a bank or a financial institution offering financial products to corporate and/or institutional clients. - have a passion for crypto, understanding re...
**working at bitso**: we are a diverse team that takes pride in understanding the perspectives of others. we fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. to drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. **your purpose**: the fraud risk associate is responsible for tracking and monitoring financial transactions and activities on users' accounts, identifying and tracing suspicious or high-risk transactions, determining if there is improper activity involved and deciding if there is any risk to bitso or our customers, protecting and safeguarding bitso's reputation while protecting our users. **reports to**: fraud operations manager **who you are**: failure to meet any of the following required qualifications could result in an automatic rejection. - +2 years experience in fraud operational teams. - +2 years of financial services fraud investigation experience preferred. - proven experience using fraud detection and recovery (chargeback) tools & process preferred. - excellent written and verbal communication skills. - strong organization and prioritization skills. - passionate about identifying trends and opportunities to simplify or standardize processes. - strong problem solving abilities. - extreme attention to details and have the ability to critically think to assess complex issues. - proficient spanish and english. - expect a fast-paced, fun production environment t...
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