About you: - Motivated by reaching and exceeding goals and solving customer problems - A go-getter attitude, passion for helping customers, and effective problem-solving skills - Energetic, proactive, intelligent and adaptive to new technologies - A bachelor’s degree preferred and at least 3+ years of work experience - Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - A desire to be apart of a team where you can take ownership of your work AND your team's success - The desire to grow professionally and contribute to the success and culture of the company - Calm in stressful situations - Personable and relatable, with the ability to connect with customers - Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - Self-starter who can work independently and think on their feet - A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - Speak spanish and fluent English What you'll do: - You will be responsible to run key parts of our day to day operations - Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - Collaborate with other operations teams to ensure a seamless customer experience Compensation:Between 2.000.000 and 3.500.000 COP + 5USD per ticket processed based on experience and performance In site position Pay: $2,000,000 - $3,500,000 per month