Are you a results-driven professional with expertise in driving customer adoption and ensuring seamless onboarding experiences? We're seeking a talented Senior Customer Adoption Manager to join our team. In this role, you will play a crucial part in propelling customer growth and maximizing the value customers derive from our product. Key Responsibilities: - Deliver Exceptional Service: Foster long-term relationships with customers by providing world-class service, addressing their needs promptly, and continuously improving our support offerings. - Develop Strategic Plans: Collaborate with cross-functional teams to design and implement consultative solutions tailored to each client's unique requirements, ensuring optimal adoption and maximum ROI. - Drive Collaboration: Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, share, and act on feedback, fostering a culture of collaboration and driving customer success. - Analyze Performance Data: Utilize data analytics to identify opportunities for business improvement, communicate findings effectively, and drive informed decision-making. - Build Strong Relationships: Develop and maintain successful working relationships with key stakeholders, understanding their needs, and delivering tailored solutions that meet their expectations. Requirements: - Candidate Profile: - 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space. - Expertise in building client relationships, managing risks, engaging stakeholders, onboarding and training, project planning, and forecasting. - Technical Skills: - Experience with Salesforce, Zendesk, and Data Visualization tools (PowerBI). - Personal Qualities: - Strong analytical, creative thinking, and problem-solving skills. - Ability to work in a fast-paced, deadline-driven environment. - Excellent communication skills, capable of communicating across different teams and using different questioning techniques to understand customer needs. Benefits: - Competitive Compensation Package - Opportunities for Professional Growth - Diverse and Dynamic Work Environment