Coupa’s professional services organization is seeking a customer adoption manager to join their global team. job description the customer adoption manager will work closely with coupa customers worldwide to increase adoption, maximize value and drive best practices. this role is responsible for ensuring customers get the greatest value from the coupa platform. - develop and champion standard processes within areas of expertise. - take ownership of customer success by ensuring accurate adoption of the platform. - engage customers in strategic discussions versus feature/function basics. - provide a strong technical understanding of the product, discussing and demonstrating the full coupa platform and how it meets a customer's business needs. required skills and qualifications this role requires proven experience in procurement, procure to pay, source to contract, sourcing and category management or accounts payable. experience with software as a service is essential. - proven track record of managing customer relationships. - strong communication skills, including professional writing and verbal abilities, as well as experience presenting to customers. - excellent organizational, analytical thinking and problem-solving skills. benefits coupa offers a welcoming and inclusive work environment where decisions are made fairly and equal employment opportunities are provided to all qualified candidates and employees. others by submitting your application, you acknowledge that you have read coupa’s privacy policy and understand that your application, including personal dat...
Are you a results-driven professional with expertise in driving customer adoption and ensuring seamless onboarding experiences? we're seeking a talented senior customer adoption manager to join our team. in this role, you will play a crucial part in propelling customer growth and maximizing the value customers derive from our product. key responsibilities: - deliver exceptional service: foster long-term relationships with customers by providing world-class service, addressing their needs promptly, and continuously improving our support offerings. - develop strategic plans: collaborate with cross-functional teams to design and implement consultative solutions tailored to each client's unique requirements, ensuring optimal adoption and maximum roi. - drive collaboration: work closely with sales, finance, solutions consultants, onboarding, support, product, and customer success to proactively collect, share, and act on feedback, fostering a culture of collaboration and driving customer success. - analyze performance data: utilize data analytics to identify opportunities for business improvement, communicate findings effectively, and drive informed decision-making. - build strong relationships: develop and maintain successful working relationships with key stakeholders, understanding their needs, and delivering tailored solutions that meet their expectations. requirements: - candidate profile: - 5+ years of experience in customer success, project management, or account management roles, preferably in the saas space. - expertise in building client relationships, managing ri...
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