AV-303754 Bogotá,Distrito Capital de Bogotá,Colombia Vollzeit Unbefristet 44 Global Forwarding, Freight DHL Global Forwarding (Colombia) S.A.S. Title: Expert SLS CRT (CPM) Location: GSC BOG Key Responsibilities: General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications. - Responsible for providing support to the assigned account. - Review and ensure the achievement of specific client KPIs and service agreements. - Generate, analyze, and present performance reports to stakeholders. - Maintain clear and effective communication with internal and external third parties to meet client expectations. - Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence. - Act as the key contact for escalations, ensuring timely and effective solutions. - Develop and maintain sustainable relationships with internal and external stakeholders. - Coordinate and oversee business implementations. - Participate in and/or lead customer reviews (QBR and/or MBR). - Coordinate stakeholder activities, ensuring quality, compliance, and timeliness. - Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance. - Recommend and coordinate necessary changes based on process analysis. - Assist DGF operations in resolving complex issues. - Create, update, and manage internal documentation, including SOPs, process maps, and work instructions. - Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency. - Filter and consolidate information from multiple sources to provide accurate and relevant insights. - Prepare and deliver management reports, dashboards, and presentations for different audiences. - Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations. - Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks. - Apply and enhance supply chain knowledge to optimize end-to-end processes. - Monitor, measure, and improve KPIs through continuous improvement methodologies. Skills / Requirements: Professionals in industrial engineering, international business, or related fields - Minimum of 3-5 years in logistics processes - Extensive knowledge of cargo transportation and the logistics industry - Fluent communication in English (verbal and written), (B2 – C1) - Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). - Customer service and communication skills. - Teamwork and autonomy - Employees who have been in the organization for 12 months or in their current role - Employees that are not in transition projects