Job Description We are seeking a highly skilled and motivated Support Analyst to join our team. This is an exciting opportunity for someone who enjoys problem-solving, working in a fast-paced environment, and providing top-notch customer service. Responsibilities - Provide quality support to users with timely and effective solutions to their requests. - Lead and resolve incidents and requests across various operational areas. - Manage complex situations through defined channels. - Address issues related to hardware, software, networks, and other IT components. - Respond to user queries, troubleshoot problems, and deliver timely technical solutions. Requirements Skills and Qualifications - Strong understanding of on-site support, hardware maintenance, and software support. - Excellent knowledge of Microsoft O365 and help desk support. - Ability to work under pressure with challenging customers. Benefits - A creative, supportive, and appreciative work environment. - Employee recognition programs. - Training and development opportunities. - Work-life balance. - Referral bonuses. - Multicultural interactions. - Employee-driven social initiatives. - Company events.