At NielsenIQ, we are working on deploying a SaaS based solution for price optimization called Yieldigo. Our Technology teams are made up of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in multiple locations. Please note that for applying to this role, you must be based in Bogota, Colombia - Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs - Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues - Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc - Monitoring & validating data automated processes - Document knowledge and help educate colleagues and teammates on technical cases - Keep current with product knowledge and latest features and functionality Key Responsibilities: - Experience providing technical support or being part of implementation team - Good level of written and spoken English – must have - Great written and verbal client communication skills - Strong troubleshooting and problem-solving skills while being highly detail oriented - Strong customer service orientation - Strong SQL background- must have - Willingness to work outside of business hours from time to time - Team spirit, self-motivation and a positive attitude - Bachelor's degree in information systems, computer science, industrial engineering or equivalent - The ability to work with multiple interfaces and tasks in a dynamic environment - Experience with supporting an analytic product in a SAAS environment Nice to Have: - Business orientation specifically in Retailer domain - Knowledge in Linux systems, utilities, and scripting - Development skills - Knowledge of ETL processes