Account Receivable Professional We are seeking a highly skilled Account Receivable professional to join our finance team in Bogotá, Colombia. The ideal candidate will have at least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced environment. About the Role The primary responsibility is managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts. This involves providing customer service, responding to requests, and delivering requested data to clients and internal teams. - Raise awareness and implement dunning procedures by reviewing proposals, sending letters, implementing credit holds, initiating suspension, reactivation, and termination of services as deemed appropriate from customer actions on outstanding debt. - Support customers with inquiries; provide invoice copies and contracts as necessary to facilitate payment using internal systems. - Work closely with customers by phone and email to gather remittance details, reconcile discrepancies, and request corrective actions to decrease aging and increase cash flow. - Identify unapplied payments and recommend adjustments or refunds as needed. - Collaborate with sales, billing, and other stakeholders to resolve customer issues that hinder timely payments. - Provide support to collection team members as required and make additional efforts when necessary to achieve KPI and SLA targets. - Analyze deviations of KPIs on a month-by-month basis. About You We require a highly skilled and experienced professional who can analyze complex financial situations, communicate effectively with customers, and work independently in a fast-paced environment. - Show initiative and ability to work independently with minimal supervision. - Demonstrate strong analytical skills with attention to detail. - Possess clear and professional communication skills with effective negotiation abilities. - Be well-organized with problem-solving skills. - Have proficiency in Microsoft Office applications, including Outlook, Excel, and Word. - Familiarity with SAP or other ERP software. - Proficiency in English.