(UJ-930) SENIOR COLLECTIONS SPECIALIST

Account receivable professional we are seeking a highly skilled account receivable professional to join our finance team in bogotá, colombia. the ideal candidate will have at least 2 years of experience in corporate business-to-business collections and/or customer service in a fast-paced environment. about the role the primary responsibility is managing a portfolio of long-tail customer accounts to facilitate the recovery of outstanding debts. this involves providing customer service, responding to requests, and delivering requested data to clients and internal teams. - raise awareness and implement dunning procedures by reviewing proposals, sending letters, implementing credit holds, initiating suspension, reactivation, and termination of services as deemed appropriate from customer actions on outstanding debt. - support customers with inquiries; provide invoice copies and contracts as necessary to facilitate payment using internal systems. - work closely with customers by phone and email to gather remittance details, reconcile discrepancies, and request corrective actions to decrease aging and increase cash flow. - identify unapplied payments and recommend adjustments or refunds as needed. - collaborate with sales, billing, and other stakeholders to resolve customer issues that hinder timely payments. - provide support to collection team members as required and make additional efforts when necessary to achieve kpi and sla targets. - analyze deviations of kpis on a month-by-month basis. about you we require a highly skilled and experienced professional who can analyz...