Job Title: Digital Experience Expert As a skilled professional, you will be responsible for crafting interactive experiences that drive business value for our clients. Your expertise will help us deliver scalable solutions that directly impact how our clients operate and serve their customers. Key Responsibilities: - Develop innovative solutions following industry best practices and serve as a trusted advisor to clients - Help drive requirement gathering, translating requirements into sound business solutions - Deliver Salesforce solutions that directly impact how clients operate and serve their customers - Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud - Provide input on detailed design specifications - Stay up-to-date with new Salesforce product and technical capabilities Requirements: - 3+ years of experience in a customer-facing technical consulting or business process mapping role - Deep understanding of Salesforce capabilities, including configuration, automation tools, core features, security, analytics, etc. - Ability to gather requirements, document processes, and translate business needs into technical solutions - Ability to implement scalable solutions using point-and-click tools, including object modeling, data relationships, and business logic - Experience implementing Salesforce Service Cloud or Sales Cloud - Hands-on experience with at least one of the following: Agentforce or other Generative AI driven platforms, Einstein Service Intelligence or Next Best Action, Experience Cloud - Ability to work on a cross-functional team creating rich end-user experiences - Willingness to learn new technologies Preferred Skills: - Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes - Experience with GenAI prompt writing - Comfortable using flow charting tools (e.g., Lucidchart), writing user stories, and contributing to technical solution design documents - Comfortable leading build demos, workshops, and/or end-user trainings - Ability to tie outcomes to business value (return on investment) through storytelling - Ability to contribute to long-term solution roadmaps and/or digital transformation strategies What You Can Expect in the Interview Process: - Recruiter screen (phone) - 30 minutes - Introductory conversation to discuss the role and your experience - Panel interview with real-time exercise (video) - 60 minutes - The call will be split into two parts: you'll receive a prompt and talk through potential solution options live on the spot, and you'll get some time to interact with our delivery team members - Organization lead interview (video) - 45 minutes - You'll talk through your career goals and relevant work examples - You'll discuss challenges you have overcome and the tools you used to get there - Leadership interview (video) - 45 minutes - You'll meet with a member of our leadership team What It's Like to Be Part of Our Team: - Remote & in-person: whether you work out of our HQ or remotely, we're focused on keeping everyone connected and unified as one team - Travel: certain roles may require travel, but we prioritize flexibility and trust in our employees to manage their time effectively - Flexibility: we understand that work-life balance is essential, so we offer flexible scheduling and accommodate individual needs - Collaboration: we encourage open communication and collaboration across teams - Celebrations: we enjoy celebrating milestones and successes together