N-838 | LEAD DIGITAL EXPERIENCE AND AI ACCELERATION

Enhance customer experience and ai innovation we're seeking a seasoned professional to lead our digital experience and ai acceleration team. as a pivotal member of our organization, you'll drive the development of cutting-edge digital solutions that transform customer interactions. job description - the successful candidate will oversee the creation of two main programs within our lifecycle services: - digital customer experience: enhance our external web interfaces to deliver customer insights, entitlements, support, pricing, and self-service options. - ai2 team leadership: lead the ai acceleration & innovation team, tasked with accelerating ai use cases to generate value. your responsibilities - manage a team including product owners, tech leads, and data scientists, along with contracts and shared services. - ensure timely and quality delivery of technology solutions. - collaborate across teams using agile methodologies and tools like jira to develop new digital experiences aligned with financial and digital goals. - foster an environment of creativity and collaboration. - engage and manage relationships with external ai technology vendors and partners. the essentials - you will have - bachelor's degree in computer science, ai, data science, or related field. - ability to travel up to 10%. the preferred - you might also have - 5+ years experience in a similar role within a tech-driven organization. - strong data analysis skills to guide decision-making. - ability to communicate complex ai concepts to non-technical stakeholders. - innovative mindset with experie...