Director of Hosting Services We are seeking a seasoned leader to spearhead the strategy and operations of our Hosting division. The successful candidate will be responsible for driving business growth, ensuring operational excellence, and fostering a customer-centric approach. Key Responsibilities: - Develop and execute strategic plans to drive business growth and improve operational efficiency. - Lead the implementation of technological innovations and best practices to enhance the hosting experience. - Monitor and achieve key performance indicators (KPIs) and objectives, ensuring alignment with business goals. - Manage the financial and commercial performance of the division, ensuring budget adherence and sales targets are met. - Collaborate with cross-functional teams to develop and execute business strategies. - Optimize procurement processes to ensure cost-effectiveness and alignment with organizational policies. - Guarantee exceptional customer experiences through efficient frameworks, crisis management, and client feedback analysis. - Act as the primary point of contact for key accounts, ensuring timely issue resolution and satisfaction. - Support talent management initiatives and maintain a culture of continuous improvement, collaboration, and autonomy. - Oversee regulatory compliance, risk mitigation strategies, and ongoing operational improvement. - Conduct regular performance evaluations and provide constructive feedback to team members. Requirements: - Bachelor's degree in Systems Engineering, Business Administration, or a related field. - Master's degree in technology, business, or management is desirable. - A minimum of 5 years' experience in similar roles, leading hosting services, infrastructure, or educational technology projects. - At least 5 years of working experience in IT, EdTech, SaaS, or online learning platform industry. - Proven experience in business development and customer relationship management. - Experience with service management, including SLAs, uptime monitoring, and security standards. - Familiarity with cloud tools (AWS, Azure, GCP). - Proficiency in analytics and reporting tools such as Looker Studio, HubSpot, Zoho, or similar. - English proficiency at level C1. - Experience working with agile methodologies and project management. - Desirable experience or knowledge in IT Governance and technology risk management. We Offer: - A dynamic work environment where you can grow your skills and make a meaningful contribution. - Competitive monthly compensation based on an integral salary. - A permanent contract with opportunities for career advancement. - The possibility of remote work with occasional attendance at our office in Bogotá. - Dedicated time policies for learning and professional development. - A performance-based bonus scheme.