WE ARE CURRENTLY HIRING IN VENEZUELA, COLOMBIA, ARGENTINA, ECUADOR, AND PERU. ALL OF OUR POSITIONS ARE REMOTE (WORK FROM HOME). Only resumes in English will be considered About Us At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries, including Recruitment, Law Firms, Logistics, B2C companies, and other startups. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values: ACTION - You have an action bias. You get things done, fast CARE - You take pleasure in helping others and doing things the right way OUTSTANDING- You have the highest standards and run things like a well-oiled machine DEPENDABLE - If someone asks you to do something, they KNOW it will get done ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day. THE ROLE We are currently seeking a bilingual Virtual Assistant Manager to join our team. As a Valatam team member, you will play a crucial role in monitoring project progress, providing guidance and support to our Virtual Assistants, and ensuring effective communication across departments. You'll have success here if you value clear processes and feel qualified to do the following: Monitor time tracking software to analyze Virtual Assistants' working hours and productivity, identifying fluctuations and variations Conduct regular check-in sessions with Virtual Assistants to provide guidance, support, and coaching to ensure project needs are met effectively Keep track of variations in Virtual Assistants' daily tasks and duties, ensuring alignment with project requirements Ensure smooth and adequate flow of information within the company's departments, facilitating communication with finance, HR, and Account Management teams to support all business operations Update records and assist the finance department in collecting project information for accurate billing and payroll processing Serve as the main point of contact for Virtual Assistants, addressing inquiries, concerns, and providing necessary support Assist with HR duties including project onboarding, benefits administration, and other related tasks as required Develop and implement a detailed management plan to monitor and track project progress effectively Requirements C1/C2 English and Spanish writing and speaking skills At least 1 year of project management experience preferably remote Experience or familiarity with HR and talent management processes Strong administrative skills, including task management, record-keeping, and document organization, preferably in a fast-paced environment Graduated (or soon to graduate) with a college degree Able to work a Monday-Friday 8 am - 5 pm schedule in EST time zone Proficient with Microsoft programs and Google Suite Strong organizational skills and attention to detail Ability to work independently and manage multiple priorities effectively Exceptional communication and interpersonal skills Exceptional telephone manner & service-orientated email writing skills Ability to quickly learn how to use new tools and software A quiet home office with a desk and office chair Stable internet with at least 10 MBPS download & 2 MBPS upload speed A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone Access to a quiet "home office" Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.) We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard work, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty. Benefits Our pay rate: $5/hr (approx $840-880/month) Ongoing pay rate increments once a year based on performance Discretionary bonuses 5 Holidays as PTO 10 Self-care days Gym/Wellness allowance Medical stipend after 6 months of services provided Unlimited online fitness classes with our online personal training partner Invites to our annual Christmas parties and other in-person or online gathering WHY VALATAM Work-from-home, fully remote positions Secure long-term work opportunities Gain international experience working with US companies Enhance your English proficiency in a multicultural work environment Paid training opportunities and gain experience in a new industry Work with a dynamic team dedicated to excellence and innovation Experience a healthy work/life balance Earn competitive pay in USD currency Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application. Nivel de antigüedad Intermedio #J-18808-Ljbffr