We are looking for a passionate Customer Service Agent with a high level of Spanish and English. At Leadtech, we work hard... and play harder! Our mission is to empower clients and employees to achieve its goals in the online business world. Since 2007, we have been fostering innovative and creative techniques across a multitude of industries, making us pioneers in online project management. Leadtech is dedicated to constant improvement, as well as inspiring new ideas and methods daily, for both the world in which we live and the future to come. If you have a creative and innovative mind, Leadtech is looking for you! **Requirements**: Main Tasks: - Solving both routine problems and complex customer inquiries - Complaint handling - Use defined procedures for responding to our customers - Report errors and improvements discovered in the website