Life is too short to work for a boring company, so why don’t you join us? we are looking for a passionate customer service team lead with at least 3 years of professional experience in a similar position, who has the ability to lead, motivate and inspire others with strong relationship building skills to achieve and exceed goals. you will be responsible for supervising, managing and motivating team members on a daily basis. as a team leader, you will be the contact point for your agents and for other teams such as hr, operations, product, etc so your communication skills should be excellent. you should also be able to act proactively to ensure smooth team operations and effective collaboration. ultimately, you should lead by setting a good example and engage the team to achieve goals. does that sound like you? but first, let’s break the ice! **who we are & what we do** at leadtech, we work hard... and play harder! our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world. since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management. leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come. if you have a creative and innovative mind, leadtech is looking for you! does this still look like your cup of tea? there’s more **requirements**: your expertise in a nutshell - proven successful experience, at least, 3 years leading a customer service t...
We are looking for a passionate customer service agent with a high level of spanish and english. at leadtech, we work hard... and play harder! our mission is to empower clients and employees to achieve its goals in the online business world. since 2007, we have been fostering innovative and creative techniques across a multitude of industries, making us pioneers in online project management. leadtech is dedicated to constant improvement, as well as inspiring new ideas and methods daily, for both the world in which we live and the future to come. if you have a creative and innovative mind, leadtech is looking for you! **requirements**: main tasks: - solving both routine problems and complex customer inquiries - complaint handling - use defined procedures for responding to our customers - report errors and improvements discovered in the website...
Profile we are looking for an analytical, solution-oriented, and detail-driven individual with a passion for service and the ability to thrive in digital environments. the ideal candidate will combine strong customer service skills with a solid back-office mindset, capable of managing tasks independently, identifying process improvement opportunities, and collaborating with cross-functional teams. this person should have a proactive attitude, with the ability to anticipate recurring issues, document case types, and contribute to enhancing the customer experience with a strategic vision of service. responsibilities - manage customer inquiries through tickets and digital channels with accuracy, professionalism, and a strong service mindset. - prioritize tasks based on urgency and impact, ensuring timely resolution in line with team slas. - identify recurring issues and trends, and share structured feedback with the knowledge, qa, and product teams. - contribute to the documentation and improvement of internal procedures, workflows, and faqs. - escalate complex cases following established protocols while maintaining full traceability. - ensure the quality and consistency of every interaction to drive customer satisfaction and loyalty. - collaborate in onboarding and mentoring efforts by helping document key processes and use cases. - support cross-functional initiatives aimed at improving the customer journey from a backend perspective. requirements - minimum 6 months of experience in customer service, preferably in digital environments or online platforms. - strong wr...
Training specialist (remote within colombia) training specialist (remote within colombia) direct message the job poster from leadtech group talent acquisition & development team lead @ leadtech group | international recruitment | team leadership at leadtech, we've been redefining digital businesses since 2009, creating innovative online solutions that reach millions of users every month. with a diverse team of over 700 members from 23+ nationalities, we're united by a passion for creativity and collaboration. we specialize in delivering user-centric experiences across web and mobile platforms, where people can connect with our products like never before. we're proud of our global reach and committed to fostering an inclusive workplace where every individual contributes to our shared vision of bringing cutting-edge projects to life. learn more about our journey and mission on our about us page! about the role we are looking for a passionate and skilled training professional to upskill and drive development across a range of staff as well as make sure our customer service teams develop their skills and successfully address clients' needs. as a customer service trainer you will support our customer service agents facilitating on-the-job training, developing educational material and organizing training sessions in order to ensure our onboarding training process is outstanding, new skills are learnt and also, old skills are refreshed. we'd like you to be an expert in your area, and highly credible whilst working with our customer service teams. whether it's new cards or chargeb...
Description we are looking for a passionate customer service agent with a high level of spanish and english . a little bit about us leadtech has been fostering and developing innovative digital businesses across several industries since 2009. it has since then expanded to a team of over 500 committed employees working all over spain. we are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #lifeatleadtech main tasks: handling incoming emails solving both routine problems and complex customer inquiries complaint handling use defined procedures for responding to our customers report errors and improvements discovered in the website...
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