Is this role right for you? In this role you will: You enjoy providing support in a fast-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage ServiceNow Platform deployment and support in ServiceNow. Assist as first and second level support for the ServiceNow incidents and Service Requests. May require overtime and on-call support occasionally. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 1-3+ years of System Administration or development experience with ServiceNow 1-3+ years of hands-on experience troubleshooting issues and developing the solution within the ServiceNow platform. 1-3+ years of hands-on working experience as a member of a medium or large sized help desk. Certified ServiceNow System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the ServiceNow Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. #Li-Hybrid #COLGBS