Role Overview The role of a Senior Credit Controller involves overseeing the management of trade debtors ledgers to set targets and improve cash flow. This position requires effective communication, organizational skills, and analytical abilities to achieve successful outcomes. Job Responsibilities: - Manage and reduce third-party debt through proactive management of assigned trade debtors ledgers to set monthly targets. - Define collection targets in conjunction with I2C Manager and Revenue Controller according to established processes. - Process and distribute various reports related to trade debtors outstanding balances, cash flow forecasts, dispute reports, bad debt provisions, and other relevant information. - Monitor and record customer account details for non-payments, delayed payments, and other irregularities. - Identify overdue portfolios to prevent potential contingencies and recover resources based on internal policies and procedures. - Escalate matters with Revenue Controller and Commercial teams to determine actions necessary for recovering past-due portfolio resources. - Request and support re-invoicing according to client specifications, follow up with revenue associates, and provide clarification as needed. - Provide customer service regarding collection issues, process, and review account adjustments to resolve client disputes and short payments. - Collaborate with commercial teams to ensure prompt resolution of incoming queries. - Perform other assigned tasks and duties necessary to support the finance team. Requirements: - Experience in an international company, preferably within SSC/BPO environments, specifically in Order to Cash or Procure to Pay areas. - University degree in finance, accounting, business, or a related field. - Excellent level of English language proficiency. - Functional knowledge of MS Excel, SAP, or other ERP and/or Collection and Dispute Management software. - Able to cooperate and interact effectively at all levels of the organization. - Strong understanding of customer services. - Accuracy and attention to detail. - Ability to work independently and proactively. Success Indicators: A successful Collector will ensure that key performance indicators align with Account Receivables goals, including collection target fulfillment, average time for dispute resolution, and DBO achievement for respective markets. Additional Benefits: - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program. Why Join? Join our team and be part of a dynamic organization dedicated to delivering comprehensive consumer insights. At NielsenIQ, we prioritize diversity, equity, and inclusion, striving to reflect the communities we serve within our workforce.