Collection expert as a collection expert, you will play a vital role in our organization's success by ensuring the efficient and effective management of customer accounts. your primary responsibility will be to proactively manage the assigned trade debtors ledger to achieve set targets on a monthly basis. key performance indicators (kpis) for this role include: - aligning basic key performance indicators pertaining to account receivables - fulfilling collection target goals - achieving average time on disputes resolution - managing days beyond outstanding (dbo) to excel in this position, you will need to work closely with revenue associates and controllers to build successful working relationships and ensure seamless communication across all levels of the organization. the ideal candidate will possess strong analytical and problem-solving skills, as well as excellent attention to detail and organizational abilities. in addition to your technical skills, you will also require exceptional interpersonal skills to effectively interact with internal and external customers at all times. our organization offers a flexible working environment, volunteer time off, linkedin learning, employee-assistance-program (eap), and many more benefits to support your career growth and overall well-being. we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are enthusiastic about inviting candidates who share this mission to join us. learn more about how we drive diversity and inclusion in everything we do....
Role overview the role of a senior credit controller involves overseeing the management of trade debtors ledgers to set targets and improve cash flow. this position requires effective communication, organizational skills, and analytical abilities to achieve successful outcomes. job responsibilities: - manage and reduce third-party debt through proactive management of assigned trade debtors ledgers to set monthly targets. - define collection targets in conjunction with i2c manager and revenue controller according to established processes. - process and distribute various reports related to trade debtors outstanding balances, cash flow forecasts, dispute reports, bad debt provisions, and other relevant information. - monitor and record customer account details for non-payments, delayed payments, and other irregularities. - identify overdue portfolios to prevent potential contingencies and recover resources based on internal policies and procedures. - escalate matters with revenue controller and commercial teams to determine actions necessary for recovering past-due portfolio resources. - request and support re-invoicing according to client specifications, follow up with revenue associates, and provide clarification as needed. - provide customer service regarding collection issues, process, and review account adjustments to resolve client disputes and short payments. - collaborate with commercial teams to ensure prompt resolution of incoming queries. - perform other assigned tasks and duties necessary to support the finance team. requirements: - experience in an internati...
Collector role the ideal candidate will oversee the management of trade debtors ledger, driving proactive control and reduction of third-party debt. - set targets for key performance indicators (kpis) such as days sales outstanding (dso), receivable overdue, collection ratio, and dispute turnaround time (tat). in collaboration with i2c manager and revenue controller, define collection targets based on established processes. - distribute various reports to track trade debtors outstanding balance, cash flow forecast, dispute report, bad debt provision, and other relevant metrics. monitor customer account details for non-payments, delayed payments, and irregularities (disputes). - identify overdue portfolios to prevent potential recovery issues in accordance with established policies and procedures. evaluate and escalate disputes with revenue controller and cs teams to determine actions that align with commercial objectives. - support re-invoicing efforts according to client specifications and collaborate with revenue associates to resolve any discrepancies. provide exceptional customer service addressing collection-related queries, account adjustments, and disputes resolution. - maintain open communication with commercial teams to ensure timely resolution of incoming queries. this position requires close cooperation with local finance/i2c teams to achieve set goals. - professional communication is essential when interacting with internal and external stakeholders. required skills and qualifications the successful candidate should possess: - experience working w...
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