This is a remote position. Schedule: Monday – Friday, 8:30 AM – 5:00 PM (California, USA Time) (30-minute unpaid lunch break) Number of working hours per week: 40 hours As a Bilingual Medical Intake Representative , you will remotely manage the initial patient experience, handling phone and patient portal communications, registering patients, scheduling appointments, and coordinating patient needs with empathy and efficiency. Key Responsibilities: Remote Communication Management: Answer and direct incoming calls professionally, handle patient inquiries, and manage electronic correspondence to ensure timely follow-up. Patient Registration: Accurately register new patients in the Electronic Medical Record (EMR) system, ensuring data integrity by double-checking entries. Document Coordination: Send messages to new patients, providing necessary forms and deadlines to ensure efficient information collection. Scheduling: Schedule and confirm patient appointments, managing the calendar to optimize workflow and patient satisfaction. Secure Data Handling: Uphold confidentiality standards and comply with HIPAA regulations, ensuring the secure management of patient information. Accountability in a Remote Environment: Provide daily activity summaries to the supervisor and maintain open communication to ensure consistent productivity and support. Requirements: Fluent in Spanish (bilingual proficiency required). Customer service experience required; a background in healthcare or the medical field is preferred. Independent Contractor Perks: Permanent work-from-home opportunity Immediate hiring Steady freelance work ZR_21519_JOB